(Click a question to reveal its answer)

About the products

• Q Do the vests have space for/can they take armour plates?

  A All MOLLE vests have the ability to carry armour plates, contact us for more info.

• Q Do the vests come with padding/foam sheets?

  A All MOLLE vests come with soft foam padding inside which can be removed for comfort or replacement. This soft foam offers no real protection.

• Q Which shirts have velcro patches on the sleeves?

  A Currently the ACU and Desert Tigerstripe shirts have velcro arms patches on. More will become available as we get new stock in.

• Q What is the difference between Mk1/Mk2?

  A The Mk1 style was the first pattern and material we manufactured. It is generally good quality, but slightly off colour, being a very light blue/grey colour. The MK2 was the next set of clothing, it replaced the older MK1's with better material which was thicker and ripstop. The colouring was different to that of the MK1. MK3 (NYCO) is the current version we are on, it is a superior Nylon/Cotton material blend, which means that it can withstand a higher strain and not rip, it is also thicker and warmer, which makes it better wear outdoors and in the cold. The colouring is an exact colour copy of the current issue clothing used by the US Military.

• Q What is the difference between new/used?

  A The New items are brand new, usually sealed in plastic when they arrive with us. This is often removed on delivery so that we are able to check the quality of the items. The used items have generally been through a full military specified life cycle from new by soldiers before being handed in for newer issue kit. Used products may still have plenty of life left in them, although they may no longer be appropriate for regular military use, because they have been stored in a particular way, or time expired. The disposed of military items are acquired by us. We check all used items to ensure that there is no major damage or wearing to essential parts such as the button waist on a pair of trousers, or actual rips on the shirts. All used items are subject to general wear and tear, and as such are not as high quality as the new items, as reflected in the lower price. As far as fading is concerned, a good general guideline for used clothing is that it is approximately 33-50% faded, with trousers generally having more wear and tear on knees and seat.

• Q How used are the used items?

  A See above.

• Q Why are the new/used items not graded, what condition are they in?

  A We do not use the grading system for our clothing, instead we categorise everything into new or used. All used items are checked for wear and tear, as well as major damage, in which case we would dispose of the item. We will try our best to ensure that your items are matched for colour as much as is humanly possible.

• Q I can't find an item on the site, do you have them/can you get it?

  A With the introduction of our new website interface, we are able to keep the website up to date with what we currently have in stock and what we don't. If you cannot find something on the website, we may not stock it at all. If you have any queries about an item, you can contact us by email or phone.

• Q How much does an item cost with/without shipping?

  A Each item has its price marked out on its information page, the shipping costs can also be seen on our shipping page.

• Q Do you have/can you get an item in a particular colour?

  A All items we stock are shown on the website. We are generally unable to get them in colours other than those displayed on the site. We do try to keep expanding our range, but some products are no longer manufactured or produced, or have unreliable supply chains, so we are unable to guarantee that we can always supply them on demand. If you are unsure, please contact us.

• Q An item is marked as out, or is no longer available. When will it be back in stock?

  A With the introduction of our new website, we are able to keep the you up-to-date with what we currently have in stock and what we don't. If an item is marked as out of stock, you can contact us to find out a rough restock date for the items.

Shipping

• Q How long does shipping take to my country?

  A Shipping time varies across the world. Here is a rough estimate of when you can expect delivery after dispatch from our warehouse. 7-10 days for the UK, 10-14 days for EU countries, 15 -28 days for non-EU countries.

• Q How much is shipping to my country?

  A Shipping charge is calculated according to weight. Shipping varies from country to country. For a rough guide to shipping charges, view the shipping charges page by clicking the 'Shipping' button at the top of this page.

• Q Do you ship to my country?

  A Flecktarn.co.uk ships worldwide, and no country is too far (except those to which UK courier and postal services have suspended services for reasons including terrorism, civil disorder, lack of compatible local postal services). Please note that countries which do not appear on our delivery charge list will have a different rate and surcharges. Please contact us if you are unsure what delivery might be to your country.

• Q Can I return a product for exchange/refund?

  A Provided that item is returned to us in as shipped condition and within 7 days (14 for international) then we will be able to exchange or refund your items purchase price. If you have any problems or queries about returns, you can contact our shipping department.

• Q How do I return an item?

  A Simply fill out the returns form which was included in the original package and send the item and form back to us at: Flecktarn.co.uk, Unit 4a Gregorys Timber Yard, Lucas Green Road, West End, Surrey, GU24 9YB.

• Q An item was missing from my order, was I charged for it/where is my item?

  A If any item was out of stock when the order was placed, and the option to "continue if out" was ticked, the item would have been removed from the order. You will not have been charged for this item. If an item is out of stock when the order is placed, and you would prefer notification of the out of stock item prior to dispatch, please tick the "Notify if something is out" option when placing an order. We will contact you by email or telephone.

• Q My items were incorrect/damaged, what shall I do?

  A If an item arrives damaged or incorrect (wrong colour/size), please accept our apologies and return the item to us for an exchange. If you include a receipt for postage, we will be able to refund that for you. Please note that we do have to have the item back so that we can investigate the fault, and we are not able to arrange or promise refunds over the telephone or by email.

Miscellaneous

• Q I have not received any confirmation emails from you, why?

  A Some emails may not have been received, or bounce if your mail box is full. Please also check to ensure that you have spelt your email address correctly when entering your details in the order form.

• Q I no longer have my invoice sheet/returns form but want to return an item, what should I do?

  A If you no longer have your invoice, returns form or confirmation email from us for your order, please contact us and we will do our best to find out what it is and help you with your enquiries.

• Q I need to change my card/address details, what should I do?

  A Please contact us. If you need to change your address, you can email, phone or fax us the new details, with who it is going to, and an invoice number if available. Please note that if a package has been dispatched, the address cannot be changed. If you need to change your payment details, please DO NOT email them to us. Please either phone us with the new card numbers, fax the details to us with information about the order, or email us and ask to cancel the order, and then re-place the order via the website.

• Q I received an email immediately after submitting my order, but I noticed that the amount I was charged was different. Why?

  A The first email you receive is an automatic confirmation email which we send to acknowledge that you have placed an order with us. It also lists the products and the details you have entered so that any mistakes (such as address numbers, post codes, or forgotten items) can be corrected by contacting us immediately. It is not a quote generator, and does not calculate shipping charges, which have to be added based on your delivery location and requirements. Please contact us if you have any queries about your order.

Sizing

• Q What are the sizes for S,M,L,XL waist/chest for shirt/trouser/hats?

  A Shirts(inches): S:36-39, M:40-43, L:44-47, XL:48-51, XXL:51-55
  Trousers(inches): S:28-31, M:32-35, L:36-39, XL:40-43, XXL:44-47
  Hats(centimeters): S:55-56, M:57-58, L:59-60, XL:61-62, XXL:63-64

• Q What does S,R,L stand for, and what are the lengths?

  A S:Short, 29-30 inches
  R:Regular, 31-32 inches
  L:Long, 33-34 inches