Information
About Flecktarn.co.uk
Thank you for choosing Flecktarn.co.uk as your supplier of military and tactical equipment.
Our motto is 'Head On!'. This is inspired by the countless users of our products who have braved adversity and overcome against all odds, and proven that a positive attitude and taking on new challenges 'head on' will prevail over some of the toughest situations.
Once again thank you for choosing Flecktarn.co.uk if you have any questions or are in need of some advice on any of the products that we sell please make use of the contact us page on the left of the screen.
How to Order
Flecktarn.co.uk will ship worldwide.
Shopping at flecktarn.co.uk is easy with our user-friendly basket system. The basket is located at the top of the screen below the 'flecktarn.co.uk' title. Your total will be amended automatically as you add and remove items. To add items, click add next to the product you wish to add. To remove items, select the item you would like to remove from the basket and click 'remove item'. You can view items by selecting an item and clicking on 'view item'. You can remove all items by clicking on 'empty basket'. Ordering from flecktarn.co.uk is simple with these easy to follow steps:
1. When you have decided what you would like to order, click on 'Check Out' to proceed to our secure SSL order form. The order form contains information about your order and will ask you to provide your shipping and payment details.
2. Verify the details of your order as they are shown on the order form and enter the shipping and payment details as. Please ensure that these details are filled in as fully as possible to help us process your order more quickly. Incomplete forms will not be validated. If you have any special requests or customised requirements, please enter this information into the 'Special Instructions' box.
3. The form will ask you if you would like us to provide a full quote, including postage, for your approval before proceeding with the order. This is highly recommended for overseas (non-EU) customers.
4. We will endeavour to reply to requests for quotes within 48 hours. If you are paying by credit or debit card and have asked us to supply a quote for your approval, please confirm that you are happy to accept the quote supplied in a return e-mail to us. Your card will only be charged after your express approval has been given.
5. A confirmation of payment will be sent via e-mail and a receipt for your payment will be sent along with your order for your records. If a card is declined, an e-mail will be sent notifying the cardholder, and the order will be cancelled.
Order policy
1. All goods and postage charges must be fully paid for in advance. Proof of payment is sent in the form of an invoice marked paid with the goods, but these may be requested to be sent separately.
2. We consider 30 days to be a reasonable time within which we will deliver customers' goods (outside the UK times may vary). Exceptions to this are cases in which the customer has requested goods with prior knowledge that the delivery will require more time, where the customer has requested a slower delivery service and for all goods especially made or delivered to customer specifications (special order). If we cannot fulfill an order within 30 days (eg no stock available), we will invite the customer to renew the order or cancel for a full refund.
3. Where possible, we will undertake to keep you informed of the stages of progress of any order.
4. Sale of bladed items, such as knives and bayonets, are subject to restrictions that we place on them. We will not sell such items to people under the age of 18, or to people whose identity is unknown, or to people whose purpose in acquiring these items is criminal or unsafe in our opinion.
5. We do not ship volatile items or items under pressure (eg gas canisters) outside the UK.
6. Goods remain our property until paid for in full.
7. Used goods are offered under no guarantees whatsoever. Used goods may be repaired, faded and/or lack non-essential features. Essential features are defined as parts of the goods which are essential for their function, for example, the waist button and zipper on a pair of trousers. The customer also accepts that used goods may have been deformed from their original size specifications due to normal wear and tear, boil washing, general use, modifications by original user. We do not accept used goods for exchange.
8. Goods may be returned within 7 days after date of delivery for refund, provided they are in the same condition they were received in. This excludes any kind of laundering and attempts to clean or modify the goods in any way. Provided that the goods were delivered, the refund will exclude any charges made for carriage. Goods that are returned in original condition after seven days can be exchanged for other goods of the same or lesser value subject to a 20% restocking fee plus the cost of postage. Please note that used goods may not be exchanged. The fee may be waived if the exchange has been agreed prior to dispatch.
9. Photographs may not represent actual product. While every effort has been made to ensure that phtots represent actual products, variations may occur.
10. Packages are sent with the standard insurance offered by the courier of choice. Further insurance for high-value consignments may be requested by the purchaser upon payment of the appropriate insurance surcharge. NB: All watches and night vision products are sent by Special Delivery in the UK or by Fedex worldwide. Extra postage charges apply. In the event of customs seizure or delay in delivery, No refunds or compensation will be available.
11. We provide the customer with a record of his consignment number. The customer will be able to use the consignment number to track and trace his parcel where possible with the nominated courier (does not apply to items sent by Royal Mail).
12. We undertake to deliver goods with the co-operation of the customer at the shipping address nominated by the customer. We cannot deliver goods to customers who are not present to receive them and consider such missed deliveries to be non-co-operation. Therefore, we urge customers only to nominate addresses where they, or a nominated third party, will be available to receive goods during normal working hours.
13. All prices are in GB pound sterling. If you wish to pay in any of the accepted currencies, please ask for a quote in the currency of your choice.
14. Credit and debit card orders are subject to a minimum value of £10.00 per transaction exclusive of postage. This applies to all orders regardless of stock status.
15. Flecktarn.co.uk transactions take place under English Law. By clicking the submit button on the order form, the customer agrees to abide by English Law. Flecktarn.co.uk reserves the right to change these conditions at any time without advance warning. This does not affect your statutory rights.
16. Flat rate express delivery options are available to mainland UK only. International express delivery is carried out by Fedex, and charged at the relevant Fedex rates. Express delivery is not guaranteed by Flecktarn.co.uk, and is subject to the carrier's published times of delivery and terms and conditions.
17. Flecktarn.co.uk ships to APO/ FPO'S. Orders going to UK, Allied and Coalition members stationed overseas do take priority. If you are in a combat zone please make note of it on your order and we will do everything within our abilities to get the gear to you, this includes special ordering from manufacturers. Due to the fact that once packages enter the military postal system they cannot be tracked, we cannot refund money on packages that are lost and the postal system shows as received.
18. Flecktarn.co.uk is a part of the BulleUK Ltd Group. BulleUK Ltd is a limited liability company incorporated at Companies House, Cardiff, registration number: 6029683. Registered office: Anglebury House, Kingsway Avenue, Woking, GU21 1NX Great Britain.
Delivery Times & Rates:
Current expected delivery times are:
7-10 days for the UK
10-14 days for EU countries
15 -28 days for non-EU countries
90% of our deliveries within the UK are carried out in under 7 days using standard rate ANC courier services.
Express delivery: Flat rate express delivery options are available to mainland UK only. International express delivery is carried out by Fedex, and charged at the relevant Fedex rates. Express delivery is not guaranteed by Flecktarn.co.uk, and is subject to the carrier's published times of delivery and terms and conditions.
Postage charges:
| Mainland UK | Standard rate: £6.00 flat charge for shipments from 0-25kg. Large or overweight shipments may be split into several parcels charged at £4.00 per additional parcel. Express rate: £8.00 flat charge for shipments from 0-25kg. Large or overweight shipments may be split into several parcels charged at £6.00 per additional parcel. Special Delivery rate: £10.00 for shipments from 0-2kg and £20.00 for shipments from 2-10kg. There is a size limit on Special Delivery parcels. |
| Non-mainland UK (Northern Ireland, Scottish Highlands, other non-mainland UK locations) | Standard rate:£6.00 per parcel under 2kg. £7.50 per parcel between 2kg and 4kg. £15.00 per parcel between 4kg and 10kg. Special Delivery rate: £10.00 for shipments from 0-2kg and £20.00 for shipments from 2-10kg. There is a size limit on Special Delivery parcels. |
| BFPO | Standard rate:£6.00 per parcel under 2kg. £10.00 per parcel between 2kg and 5kg. This is not a tracked service and is at customer's risk. Please request this service if you would like us to send your order this way. £20.00 per parcel between 2kg and 10kg. Please note: Certain BFPO locations have a 2kg weight restriction. |
EU countries - the following flat rates apply:
| Republic of Ireland, France, Germany, Benelux, Denmark, Austria | £7.50 per parcel under 800g* £12.50 per parcel from 800g up to 2 kg* £18.50 per parcel from 2kg up to 15kg £22.50 per parcel from 15kg up to 20kg |
| Finland, Sweden, Portugal, Spain (not Canary Islands), Italy | £7.50 per parcel under 800g* £12.50 per parcel from 800g up to 2kg* £25.00 per parcel from 2kg up to 15kg £28.00 per parcel from 15kg up to 20kg |
| Poland, Czech Rep, Slovakia | £7.50 per parcel under 800g* £12.50 per parcel from 800g up to 2kg* £30.00 per parcel from 2kg up to 15kg* |
| Lithuania, Estonia, Latvia, Cyprus, Malta, Greece, Hungary, Slovenia, Bulgaria, Romania | £7.50 per parcel under 800g* £12.50 per parcel from 800g up to 2kg* £45.00 per parcel from 2kg up to 5kg £55.00 per parcel from 5kg up to 7.5kg £65.00 per parcel from 7.5kg up to 10kg |
Non-EU countries - sample rates:
| Norway, Russia, Iceland, Canary Islands | £7.50 per parcel under 800g* £12.50 per parcel from 800g up to 2kg* £35.00 per parcel from 2kg up to 4kg £45.00 per parcel from 4kg up to 5.5kg £55.00 per parcel from 5.5kg up to 7.5kg £65.00 per parcel from 7.5kg up to 10kg |
| USA and Canada | £7.50 per parcel under 600g* £15.00 per parcel from 600g up to 1500g* £20.00 per parcel from 1500g* up to 4kg £25.00 per parcel from 2kg up to 4kg £30.00 per parcel from 4kg up to 6.5kg £35.00 per parcel from 6.5kg up to 9kg |
| Hong Kong, SE Asia, Japan, Korea (Rep.), Taiwan, Australia, New Zealand, Philippines | £7.50 per parcel under 600g* £15.00 per parcel from 600g up to 1500g* £20.00 per parcel from 1500g up to 2kg* £35.00 per parcel from 2kg up to 4kg £40.00 per parcel from 4kg up to 6kg £45.00 per parcel from 6kg up to 7.5kg |
| APO (Please refer to the US Military Postal Service Agency (MPSA) website for in-theatre delivery times) | £7.50 per parcel under 600g* £15.00 per parcel from 600g up to 1500g* £20.00 per parcel from 1500g up to 2kg* £35.00 per parcel from 2kg up to 4kg |
*International Registered Airmail Packet
Payment Methods
For UK customers:
1. Personal cheques or postal money orders payable to: BulleUK Ltd, Unit 4a Gregory's Timber Yard, Lucas Green Road, West End, GU24 9YB Great Britain.
2. Credit and debit cards: Visa, Mastercard, American Express
3. Bank transfer (BACS) to our account (details upon request)
4. Cash (at your own risk) by post to: FLECKTARN (BulleUK Ltd), Unit 4a Gregory's Timber Yard, Lucas Green Road, West End, GU24 9YB Great Britain. The following currencies are accepted for cash payments: GBP, EUR, USD, CAD.
For non-UK customers:
1. Credit cards: Visa, Mastercard, American Express
2. Bank transfer (BACS) to our account (details upon request)
3. Foreign drafts or bank cheques in Pound Sterling drawn on a UK bank payable to: FLECKTARN
4. Cash (at your own risk) by post to: FLECKTARN (BulleUK Ltd), Unit 4a Gregory's Timber Yard, Lucas Green Road, West End, GU24 9YB Great Britain. The following currencies are accepted for cash payments: GBP, EUR, USD, CAD.
Awards
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Hi All, This is to say a big thank you to all of you who have voted for us as the "Best Surplus Retailer 2004". Winning this award means alot to us because it is voted for by the players and the members of the airsofting community and because of that the results mean that much more. As a retailer your clients are the most important part of your business and if they're not happy its up to you to do something about it. With that in mind we personally answer all the emails we get and strive to provide the best possible service to our loyal and dedicated customers. Without whom we wouldnt be where we are today. We look forward to the future and hope to be of service to you guys some time again soon. Kind regards The Flecktarn.co.uk team |
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Flecktarn.co.uk is proud to announce that we are now members by invitation of the Surrey and Hampshire branch of the Federation of Small Businesses in recognition of our status as a dynamic independent business. In becoming members of the FSB, we join with over 180,000 independent firms and businesses dedicated to opening new avenues of enterprise and innovation to the UK and world market. |
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Flecktarn.co.uk is a trade member of the British Association for Shooting and Conservation (BASC). The BASC is the largest association representing the hunting, shooting and outdoor conservation community in the UK, and is committed to maintaining high standards of animal welfare practice and conserving the British countryside. |